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Most Frequent Questions
Have a question about Sapthora? We’ve got the answer. Here you’ll find all the answers to the most frequently asked questions.
Demo Classes
List of published 2023 holidays?
New Year’s Day | 1-Jan-23 | Sunday |
Republic Day | 26-Jan-23 | Thursday |
Holi (Dulhandi) | 8-Mar-23 | Wednesday |
Memorial Day | 29-May-23 | Monday |
USA Independence Day | 4-Jul-23 | Tuesday |
Indian Independence Day | 15-Aug-23 | Tuesday |
Labor Day | 4-Sep-23 | Monday |
Mahatma Gandhi’s Birthday | 2-Oct-23 | Monday |
Dussehra (Vijayadashami) | 24-Oct-23 | Tuesday |
Halloween | 31-Oct-23 | Tuesday |
Diwali | 12-Nov-23 | Sunday |
Thanks giving day | 23-Nov-23 | Thursday |
Christmas | 25-Dec-23 | Monday |
Do you offer Demo/Trial class?
Yes, Sapthora offers Demo/Trial class which is FREE of cost. We welcome as much feedback as possible.
How do I book a Demo/Trial class?
You can book a Demo/Trial class by visiting Sapthora’s Book a Demo page – https://www.sapthora.com/book-a-demo/
If you’re having any difficulties in booking a demo online, you can request us to schedule one by calling us at+1 984 664 1419. One of our friendly customer support team members will work with you to book a demo class at your convenience.
Email us – support@sapthora.com
Do I need an instrument for my Demo/Trial lesson or class?
No, it’s not necessary to have an instrument to take Demo/Trial class. However, your teacher will be happy to advise you regarding an appropriate instrument if you need assistance.
Can I choose Date & Time of my convenience for Demo/Trial class?
Yes, you can pick a Date & Time of your convenience.
How can I contact Sapthora?
For any queries and general support, you can send us an email at support@sapthora.com. Our support team will reach out to you.
What if I miss a Demo/Trial class?
You can always reschedule your Demo/Trial class by dropping us an email at – support@sapthora.com or call us – +1 984 664 1419
How should I connect to the Demo/Trial class?
The lesson will be offered through Zoom Meeting link. You will receive the link through a confirmation email. If you’re using a smartphone or tablet you will need the Zoom app.
Where do I find the meeting code?
You will receive the Zoom Meeting link through a confirmation email.
How long is the Demo/Trial class?
About 45 minutes.
Can parents join the Demo/Trial class along with the student?
Yes, parents can join the Demo/Trial class along with the student.
What happens if I do not like the Demo/Trial Class?
If you are not completely satisfied with your Demo/Trial class, we will give you the opportunity to try another teacher. We welcome as much feedback as possible, since knowing your preference is a very important step towards finding the right fit.
Make Up Class
Student has not joined class and no prior intimation was given
No make up class will be given. Recording of the class will be uploaded on student feed.
Student misses class due to ill-health.
No make up class will be given. Recording of the class will be uploaded on student feed.
Student suddenly cancels class due to any reason
No make up class will be given. Recording of the class will be uploaded on student feed.
Student misses the class either in group class or 1:1 session without intimation.
No make up class will be given. Recording of the class will be uploaded on student feed.
Customer informs 24 to 48 hours before regarding inability to join class
No make up class will be given. Recording of the class will be uploaded on student feed.
Student informs a week before in the regular class that they will miss the next session - one session only.
A make up class will be provided and is subject to the teacher’s availability and class schedule.
Students inform about their vacation plans and request to freeze the classes for some time.
The customer has the option to freeze the subscription for a month. Customers should inform Sapthora support team at least 4 weeks prior about their vacation to allow freezing. There will be no assurance that the student will get the same teacher. If going on vacation for more than 4 weeks, Parents can also reserve the slot and the teacher by paying 50% of their subscription for the time period.
Class falls on published holiday or festival.
If a class falls on a published holiday, and it is mentioned on the portal then there will be no makeup class and no recording will be sent.
If teacher misses the class due to any reason, whether personal or technical glitch or takes a pre planned holiday
Make up session will be provided.
Student misses class due to technical glitch
Make up session will be provided.
Enrollment and Course Delivery
Are the teachers Certified?
Our teachers have been trained from some of the most prestigious colleges in the country, and years of professional teaching and performing experience. We are confident that we have the right teacher for you.
How many students are in a class?
The course sessions and lesson plans are designed in such a way that students benefit through group sessions while the focus is on individual attention, making sure that their learning goals are reached. The maximum students per batch will be around 3-5 students.
Do I need an instrument to practice at home?
An instrument is essential for all students to practice at home. If you need to purchase an instrument, your teacher will be happy to advise you regarding an apt instrument for you.
If I cancel a course under Programming, Will I get a refund?
There is no refund for any of the courses under Programming.
Can customer have more than 2-3 classes in a week?
Yes.. customer can have upto 3 classes a week depending on the teacher availability.
How will you engage my child in an online module?
A: Our faculty is well qualified to engage the child creatively throughout the session. The teacher has the time to gauge a child’s strength and weakness and work on the same. Keeping classes engaging and educative is our core philosophy.
What are the materials the child will need for a particular course?
A: After enrolling the child, the parent will get access to our courses and materials required for each level. Additionally, the teacher will update the students regularly of what materials will be required for the next class.
If my child needs extra help, how will the teacher be available?
A: Our main strength is our focus on quality education. By keeping the class strength to a maximum of 5 students per batch, we ensure the child gets individual attention and focus. Our experienced teachers are trained to handle students at every level.
Can a student be accelerated if they are quick learners?
A: Yes, in certain special cases, if the teacher identifies a fast learner who can understand the complexity and challenges at a particular level, the teacher can use their discretion to advance the student to a higher level.
Should a student have the technical knowledge to take an online course?
A: It is not compulsory for a student to be tech-savvy, especially our younger students. Our website interface is very easy to use, and our teachers will guide the students at all levels.
What tools are required before starting the online course?
A: It is important to have a good webcam, headphones, and the zoom app downloaded. Keeping the materials required for the class is important.
Do the parent need to sit with the students during the classes?
A: If a student is too young and might need parental assistance, we recommend a parent sits with the child, without interfering with the class session.
The student is too young to understand this virtual system. How will the kid manage?
A: Our teachers are very experienced to teach students in a virtual system. Having a dual camera setup will help the child understand the class better. During the orientation, the parent will be guided on how to set up the camera.
Do a child need parents’ assistance during class?
A: Not always. We prefer the child learns from their own mistakes, But as parents you can always watch your child’s progress during the class, and help them to manage things around if needed, but avoid sitting with them when the class is on.
I do not know which guitar/keyboard/piano/violin to buy for my child. Can you help me in this regard?
A: Once the student registers, there will be an ORIENTATION session for the student and the parent. The teacher will clear all your doubts.
Payments
What payment modes do you accept?
Credit Card, as of now.
Do I need to make payments every month?
Yes, payments will need to be made on a monthly basis. Sapthora makes it easier saves your time by default set up are automatically enabling recurrent payments.
What if I want to stop taking any further classes? How to request a cancellation?
We don’t charge any cancellation fees.
To make a cancellation request, you must inform us of your decision using a clear statement. You can inform us of your decision using the below channels –
By email: support@sapthora.com
By phone number: +1 984 664 1419.
To know about cancellation policy & refunds please visit – https://www.sapthora.com/cancellation-policy/
What if I plan to go on a sabbatical during routine classes? Could I freeze my account for that duration?
Yes. Students can opt to take a sabbatical. During this period, student’s enrollment will be put on hold. Upon the return, we will re-evaluate the student’s situation to determine the best batch for him/her to enroll in.
Have any query?
Get your questions answered by our friendly team on email, chat, or phone.
